Privacy Policy

1. Introduction

Compelion Ltd. (“Compelion,” “we,” “us,” or “our”) is committed to safeguarding the privacy and security of your personal data. This Privacy Policy outlines how we collect, use, disclose, transfer, and protect your information when you access or use our AI-powered innovation management platform (the “Service”).

By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy and our Terms of Use. If you do not agree with these terms, please refrain from using the Service.

2. Scope of this Privacy Policy

This Privacy Policy applies to all individuals and entities (“Users”) who interact with the Service worldwide, including but not limited to users in the United Kingdom (UK), Kingdom of Saudi Arabia (KSA), United Arab Emirates (UAE), State of Qatar, and other jurisdictions where we operate. We comply with all applicable data protection laws and regulations, including:

  • United Kingdom: Data Protection Act 2018 and UK GDPR.
  • European Union: GDPR.
  • United States: CCPA and CPRA (if applicable).
  • Kingdom of Saudi Arabia (KSA): Personal Data Protection Law (PDPL).
  • United Arab Emirates (UAE): Federal Decree-Law No. 45 of 2021.
  • State of Qatar: Law No. 13 of 2016.

3. Information We Collect

3.1 Personal Data You Provide to Us

We may collect personal data that you voluntarily provide when you:

  • Register for an Account (e.g., name, email address, telephone, job title, company name, password).
  • Use the Service (e.g., content you upload, information you enter, and your preferences).
  • Communicate with us (e.g., support requests, correspondence, feedback).
  • Make a Purchase (e.g., billing information, processed securely by third-party payment processors).

3.2 Information Collected Automatically

When you interact with the Service, we may automatically collect:

  • Usage Data: Details about pages viewed, features used, and actions taken.
  • Technical Data: IP address, browser type and version, time zone setting, operating system, and platform.
  • Device Information: Device type, unique device identifiers.
  • Location Data: Approximate location based on your IP address.

3.3 Cookies and Similar Technologies

We use cookies, pixels, and other tracking technologies to enhance functionality, analyze usage, personalize content, and provide relevant marketing. You can manage your cookie preferences through your browser settings. For further details, please refer to our Cookies and Tracking Policy.

3.4 Information from Third Parties

We may receive personal data about you from third parties such as service providers, third-party integrations (e.g., Google, LinkedIn), and public sources in accordance with applicable laws.

3.5 Special Categories of Personal Data

We do not collect special categories of personal data unless necessary, with your explicit consent, or as required by law. This may include sensitive information processed with appropriate safeguards.

4. How We Use Your Information

4.1 Service Delivery

  • Account Management: To create, verify, and manage your account.
  • Provide the Service: To enable access to and use of the Service.
  • Customer Support: To respond to inquiries and provide technical assistance.

4.2 Service Improvement and Development

  • Enhance User Experience: To personalize your experience.
  • Analytics and Research: To analyze usage patterns and improve the Service.
  • Feedback and Surveys: To gather feedback and conduct surveys.

4.3 Communication

  • Administrative Communications: To send you important updates, security alerts, and policy changes.
  • Marketing Communications: To inform you about promotions, events, or news (subject to your preferences).

4.4 Legal and Regulatory Compliance

  • Compliance: To meet legal obligations and respond to lawful requests.
  • Enforcement: To enforce our Terms of Use and protect our rights.

4.5 Security and Fraud Prevention

  • Security Measures: To monitor and prevent security breaches and fraud.
  • Verification: To verify your identity and ensure the integrity of the Service.

5. Legal Bases for Processing Personal Data

We process your personal data on the following legal bases, as applicable:

  • Consent: Based on your explicit consent.
  • Contractual Necessity: To perform our contract with you.
  • Legal Obligation: To comply with legal requirements.
  • Legitimate Interests: For our legitimate interests, provided your rights are not overridden.

6. Your Rights and Choices

Subject to applicable laws, you have the following rights regarding your personal data:

  • Right to Access: Request confirmation and access to your data.
  • Right to Rectification: Request correction of inaccurate or incomplete data.
  • Right to Erasure: Request deletion of your personal data, subject to conditions.
  • Right to Restriction: Request restrictions on processing.
  • Right to Data Portability: Receive your data in a structured, machine-readable format.
  • Right to Object: Object to processing based on your circumstances.
  • Right to Withdraw Consent: Withdraw your consent at any time.
  • Right to File a Complaint: Lodge a complaint with a supervisory authority if your rights are violated.

To exercise any of these rights, please contact us using the details provided in the Contact section.

7. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, including to comply with legal, accounting, or reporting requirements. Retention periods are determined by our ongoing relationship with you, legal obligations, and our legitimate interests.

8. Data Security

We implement reasonable administrative, technical, and physical measures to protect your personal data against unauthorized access, destruction, loss, alteration, or misuse. Although we strive to secure your data, no method of transmission or storage is completely secure.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the updated Privacy Policy on this page and revising the "Effective Date." Your continued use of the Service after such changes constitutes your acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Additional Platform Information

Email and API Usage: Emails are collected through the Gmail API with your consent during registration. These emails are used solely for sending automated replies and monitoring customer responses (e.g., sentiment analysis). You have the option to delete these emails at any time.

Voice Agent Monitoring: For voice agents, we monitor usage metrics such as call durations and aggregate statistics to provide insights and analytics. We do not access or analyze the detailed content of your conversations.

Third-Party API Integration: We currently utilize the Gmail and Calendar APIs. No additional third-party data is collected.

Data Storage and Security: All data is securely stored in our AWS RDS database with appropriate security protocols.

Usage Analytics: We monitor aggregated usage data—such as the number of email replies sent by the agent and the total minutes the voice agent has been used—and do not access the contents of your emails.